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Accounting Support Associate (m/f/d) Customer Support & Success

  • Full-time
  • Germany
  • Germany, Remote
  • Remote

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At Taxdoo, we value flexibility and work-life balance, and as a remote-first organization, we believe that you should not have to sacrifice either to succeed.

We are on a mission to build the financial operating system for e-commerce in Europe, which will allow companies to focus on their core business without being slowed down by bureaucracy.

Taxdoo's products make it easy for e-commerce businesses and accountants to handle VAT (sales tax) and other compliance requirements while providing a comprehensive overview of their financial status. Our fully automated end-to-end solution is valued by thousands of customers across Europe. 

Our team comes from a range of backgrounds, and we believe in our core values of Diversity, Simplicity, Quality, and Trust. Even if you don't think you fit every requirement of the job post, we encourage you to apply. We're more interested in your potential and your passion than your previous experience.

 

Our Way

When it comes to hiring, we have a way. Strongly believing that great minds think alike, we want to join forces and align with you in five simple steps.

  1. 01
    Meet the recruiter

  2. 02
    Meet the team

  3. 03
    Meet the hiring manager

  4. 04
    Meet the founder

  5. 05
    Offer

Was Sie tun werden

  • Zeitnahe, vollständige und lösungsorientierte Bearbeitung von produktbezogenen Anfragen von Taxdoo-Kunden und Steuerberatungskanzleien.
  • Unterstützung der Steuerberatungskanzleien und Kunden in allen buchhalterischen Belangen im Hinblick auf die Nutzbarkeit unseres Produktes und unserer Dienstleistungen.
  • Kommunikation über unser modernes Ticketing-System sowie per Telefon.
  • Interdisziplinäre Zusammenarbeit mit anderen Teams zur Sicherstellung der besten Lösungen für Taxdoo-Kunden.
  • Unterstützung der Steuerberatungskanzleien und Kunden bei der Einrichtung der DATEV-Konfiguration für den DATEV-Export (onboarding)
  • Interne Schulungen und Webinare anderer Mitarbeiter in Bezug auf buchhalterische Kenntnisse. 

 

Was Sie gut können

  • Abgeschlossene Ausbildung zum/zur Steuerfachangestellten/Steuerfachwirt ist ein Muss.
  • Idealerweise bereits Erfahrung mit DATEV oder anderen Buchhaltungsprogrammen.
  • Erste Berührungspunkte/Erfahrungen in der Buchhaltung mit e-commerce Kunden.
  • Freude am freundlichen und geduldigen Umgang mit Kunden.
  • Talent und Erfahrung im Aufbau von dauerhaften Kundenbeziehungen.

 

Learn more about our benefits here.

At Taxdoo, we are proud to be an equal opportunity employer. In our recruitment process, we consider applicants regardless of sex, gender identity, sexual orientation, race, color, religion, national origin, disability, or age. Diversity is one of the core values that we embrace on different levels within the organization- from our employees to our products and clients.

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Click & Connect

We love hearing from you. Meet the recruiter looking after this job opening and connect in case you have any future questions.
Joy Shehu
People Administration / Talent Acquisition Associate

Why Taxdoo?

We know that with great power comes great responsibility. This is why we know what’s on you, what’s on us, and what we can do together.

You
You

Whether you are a self-starter or a team player, at Taxdoo we have your back. We work hard (but happily!) to create a place where your voice is heard and your ideas will come to life - no matter how big or small they may be.

Us
Us

Communication is key. As every vibrant startup grows, we also have obstacles to overcome. This is exactly why we put many efforts into constantly bettering our already great feedback culture by involving our management and ensuring they are there every step of the way.

You+Us
You+Us

By working with innovative technologies that support an outstanding product we came with full force to build the Financial Operating System for e-commerce. Taxdoo is the place for all those great minds who wish to make an impact with their work. Because we believe that what drives real change in the world is the people that make it.

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Meet the Team

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