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Customer Success Associate (m/w/d) Customer Support & Success

  • Full-time
  • Germany, Remote

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At Taxdoo, we value flexibility and work-life balance, and as a remote-first organization, we believe that you should not have to sacrifice either to succeed. 

We are on a mission to build the #1 tax and accounting platform, helping e-commerce firms and Tax Professionals to unleash their full potential. To sum it up, we eliminate the draining bureaucracy that is acting as a barrier to their success.

At the heart of our approach is the steady commitment to prioritize our product. We seamlessly blend cutting-edge technology, extensive expertise in tax and accounting, and a profound level of empathy for our customers. This combination has resulted in the vast satisfaction and trust of thousands of customers across Europe, or as we prefer to call it “Taxdoo and Done”.

Our team comes from a range of backgrounds, and we believe in our core values of Diversity, Simplicity, Quality and Trust. Even if you think you might not fit every requirement of the job posting, we encourage you to apply. We're more interested in your potential and your passion than your previous experience.

Our Way

When it comes to hiring, we have a way. Strongly believing that great minds think alike, we want to join forces and align with you in five simple steps.

  1. 01
    Meet the recruiter

  2. 02
    Meet the team

  3. 03
    Meet the hiring manager

  4. 04
    Meet the founder

  5. 05

Was Du tun wirst

  • Du unterstützt unser Vertriebsteam bei Verhandlungen mit potentiellen Schlüsselkunden
  • Du übernimmst Onboardings und Schulungen, begleitest Deine Kunden durch den gesamten Einführungsprozess und unterstützt sie proaktiv bei der Erreichung der gemeinsam gesetzten Ziele.
  • Du agierst als Sparringspartner für unsere Kunden im Hinblick auf den Einsatz unserer Software und entwickelst eigenständig Lösungen, um unsere Kunden nachhaltig zu schulen.
  • Du vertrittst die Interessen Deiner Kunden gegenüber internen Teams und kommunizierst diese an das Produktteam, um unser Produkt kontinuierlich zu verbessern und die Weiterentwicklung unserer Software sicherzustellen.
  • Gemeinsam mit Deinem Team und in enger Zusammenarbeit mit dem Vertriebs- und Produktteam implementierst Du neue Prozesse und Tools.


Was Du gut kannst

  • Du bringst eine positive Macher-Einstellung und Begeisterung mit, wenn Du Neues lernst. Gleichzeitig arbeitest Du gerne effizient und strukturiert mit einem hohen Maß an Eigeninitiative.
  • Du solltest bereits Erfahrungen in einem SaaS- oder FinTech Unternehmen gesammelt haben.
  • Die Stelle erfordert Erfahrung im Bereich Kundenbetreuung/Service.
  • Ebenso ist es wichtig, dass Du kundenorientiert und proaktiv bist und Herausforderungen lösungsorientiert angehst.
  • Komplexe Zusammenhänge erschließen sich Dir schnell und Du hast Lust, Dich in neue Themen einzuarbeiten
  • Du bist kreativ, offen und kommunikativ
  • Fließende Sprachkenntnisse in Deutsch & Englisch sind ein Muss

Join us in saying “Bye, Bye Bureaucracy” together!

Learn more about our benefits here.

At Taxdoo, we are proud to be an equal opportunity employer. In our recruitment process, we consider applicants regardless of sex, gender identity, sexual orientation, race, color, religion, national origin, disability, or age. Diversity is one of the core values that we embrace on different levels within the organization- from our employees to our products and clients.

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Click & Connect

We love hearing from you. Meet the recruiter looking after this job opening and connect in case you have any future questions.
Joy Shehu
People Administration / Talent Acquisition Associate

Why Taxdoo?

We know that with great power comes great responsibility. This is why we know what’s on you, what’s on us, and what we can do together.


Whether you are a self-starter or a team player, at Taxdoo we have your back. We work hard (but happily!) to create a place where your voice is heard and your ideas will come to life - no matter how big or small they may be.


Communication is key. As every vibrant startup grows, we also have obstacles to overcome. This is exactly why we put many efforts into constantly bettering our already great feedback culture by involving our management and ensuring they are there every step of the way.


By working with innovative technologies that support an outstanding product we came with full force to build the Financial Operating System for e-commerce. Taxdoo is the place for all those great minds who wish to make an impact with their work. Because we believe that what drives real change in the world is the people that make it.

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