Customer Support Associate (m/f/d) Customer Support & Success
At Taxdoo, we value flexibility and work-life balance, and as a remote-first organization, we believe that you should not have to sacrifice either to succeed.
We are on a mission to build the financial operating system for e-commerce in Europe, which will allow companies to focus on their core business without being slowed down by bureaucracy.
Taxdoo's products make it easy for e-commerce businesses and accountants to handle VAT (sales tax) and other compliance requirements while providing a comprehensive overview of their financial status. Our fully automated end-to-end solution is valued by thousands of customers across Europe.
Our team comes from a range of backgrounds, and we believe in our core values of Diversity, Simplicity, Quality, and Trust. Even if you don't think you fit every requirement of the job post, we encourage you to apply. We're more interested in your potential and your passion than your previous experience.
When it comes to hiring, we have a way. Strongly believing that great minds think alike, we want to join forces and align with you in five simple steps.
01Meet the recruiter
02Meet the team
03Meet the hiring manager
04Meet the founder
What you will do
- Handling of product-related requests from Taxdoo customers timely, completely and in a solution-oriented manner
- Communication through our modern ticketing system as well as via phone
- Interdisciplinary collaboration with other teams to ensure the best solutions for Taxdoo customers
- Support of customers in all technical issues with regard to the usability of our product and services
- Maintenance of the database for Taxdoo services, make sure that evaluation of transaction data is always correct and provided in time
- Support of customers to set-up the configuration of interfaces
- Support of our customers with the provision of evaluation-relevant data
What you are good at
Completed commercial education (apprenticeship or university degree).
Previous tax knowledge is not a prerequisite, just a healthy degree of curiosity as part of our structured onboarding.
Enjoy helping customers in a friendly and patient manner.
Talent and experience in building lasting client relationships.
Excellent spelling and grammar skills in German (C2 or native-speaker is a must) and English.
Seamless transition between German and English (other languages an advantage).
- Proficient computer skills and ideally Excel, Google Workspace and SQL skills
Practical experience in technical support and ideally knowledge about shop- and/or ERP-systems in e-commerce
Learn more about our benefits here.
At Taxdoo, we are proud to be an equal opportunity employer. In our recruitment process, we consider applicants regardless of sex, gender identity, sexual orientation, race, color, religion, national origin, disability, or age. Diversity is one of the core values that we embrace on different levels within the organization- from our employees to our products and clients.
Click & ConnectWe love hearing from you. Meet the recruiter looking after this job opening and connect in case you have any future questions.
We know that with great power comes great responsibility. This is why we know what’s on you, what’s on us, and what we can do together.
Whether you are a self-starter or a team player, at Taxdoo we have your back. We work hard (but happily!) to create a place where your voice is heard and your ideas will come to life - no matter how big or small they may be.
Communication is key. As every vibrant startup grows, we also have obstacles to overcome. This is exactly why we put many efforts into constantly bettering our already great feedback culture by involving our management and ensuring they are there every step of the way.
By working with innovative technologies that support an outstanding product we came with full force to build the Financial Operating System for e-commerce. Taxdoo is the place for all those great minds who wish to make an impact with their work. Because we believe that what drives real change in the world is the people that make it.
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Meet the Team
Our Department page covers all the necessary pieces to complete the puzzle.Meet the department