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Werkstudent*in – Customer Services Customer Support & Success

  • Part-time
  • Hamburg

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At Taxdoo, we leverage the highest levels of tax, accounting, and tech expertise to build products and services that enable e-commerce businesses to accel and fulfill our ambition to become the gold standard in tax and accounting for European e-commerce.

At the heart of our approach is the steady commitment to prioritize our product. We seamlessly blend cutting-edge technology, extensive expertise in tax and accounting, and a profound level of empathy for our customers. This combination has resulted in the vast satisfaction and trust of thousands of customers across Europe, or as we prefer to call it “Taxdoo and Done”.

Bye, Bye, Bureaucracy” stands for our motivation to free e-commerce entrepreneurs from unnecessary processes and regulations so they can entirely focus on their core competence. We are redefining the tax and accounting industry, which requires us to make bold decisions and excel in everything we do. Even if you think you might not check every requirement of the job description, we encourage you to apply. We are more interested in your potential and passion than your previous experience.

The journey tailored for everyone

In our recruitment process, we consider applicants regardless of sex, gender identity, sexual orientation, race, color, religion, national origin, disability, or age.

We have always embraced diversity at different levels within the organization – from our employees to our products and clients.

  1. 01
    Meet the recruiter

  2. 02
    Meet the team

  3. 03
    Meet the hiring manager

  4. 04
    Meet the founder

  5. 05
    Offer

Was du tun wirst

  • Verantwortung der Telefonzentrale im Kundenservice, Vertrieb und anderen internen Abteilungen
  • Weiterleitung eingehender Anrufe an die zuständigen Teams
  • Eigenständige Bearbeitung von Telefonanfragen nach umfassender Schulung und Einarbeitung
  • Unterstützung bei Rechercheprojekten und Telefonkampagnen für Marketing, Kundenservice und Vertrieb
  • Mitarbeit bei administrativen Aufgaben in den Bereichen Marketing, Kundenservice und Vertrieb
  • Koordination von
    • Terminen für Kundenbefragungen, Verkaufsgespräche und Onboarding-Anrufe
    • Durchführung von Marktanalysen und Recherchen
    • Bearbeitung und Weiterleitung eingehender E-Mails

Was du gut kannst

  • Aufgeschlossen, kommunikativ und begeistert im Umgang mit neuen Menschen
  • Lernstark und schnell in der Einarbeitung neuer Aufgaben
  • Leidenschaft für die SaaS-Branche und Softwarelösungen
  • Hervorragende mündliche und schriftliche Kommunikationsfähigkeiten
  • Ausgeprägtes technisches Verständnis
  • Motiviert, sich in neue Themenfelder einzuarbeiten
  • Deutsch als Muttersprache und sehr gute Englischkenntnisse

Join us in saying “Bye, Bye Bureaucracy” together!

Application form

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Click & Connect

We love hearing from you. Meet the recruiter looking after this job opening and connect in case you have any future questions.
Joy Shehu
People Administration / Talent Acquisition Associate

Why Taxdoo?

We know that with great power comes great responsibility. This is why we know what’s on you, what’s on us, and what we can do together.

You
You

Whether you are a self-starter or a team player, at Taxdoo we have your back. We work hard (but happily!) to create a place where your voice is heard and your ideas will come to life - no matter how big or small they may be.

Us
Us

Communication is key. As every vibrant startup grows, we also have obstacles to overcome. This is exactly why we put many efforts into constantly bettering our already great feedback culture by involving our management and ensuring they are there every step of the way.

You+Us
You+Us

By working with innovative technologies that support an outstanding product we came with full force to build the Financial Operating System for e-commerce. Taxdoo is the place for all those great minds who wish to make an impact with their work. Because we believe that what drives real change in the world is the people that make it.

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Please enter your first name letters only
Please enter your last name letters only
Please enter a valid e-mail address
Click or drop your documents here to upload
Max. file size: 4MB (pdf, doc, docx)
Success
Check your email and let's stay in touch
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Please refresh the page and try again.

Meet the Team

Our Department page covers all the necessary pieces to complete the puzzle.

Meet the department